How do I notify the community management about a cleaning or maintenance issue, or if there is any damage to the common areas?
For urgent matters, please contact Community Security or call us on 800 EMAAR (36227). For non-urgent issues, the easiest way to tell us by emailing a picture along with your comments and the exact location (building/floor/street) to us at communities@ecm.ae
If the issue pertains to structural defects within your premises, you may visit our Customer Care Department located at Emaar Square, Building 2, Ground Floor. For accidents or claims, please contact Dubai Municipality on 800 900 or +971 4 221 5555.
What if the damage was accidental rather than caused by negligence? Is there a difference in whose responsibility it is?
The community manager must repair common property and a homeowner must repair their unit, whether the damage was accidental or negligent. If someone else damages your property, then like any damages claim, you may take action to recover the cost of repairs from that person.
In the event the common property is damaged, the person responsible will be charged for the rectification if the person is identified.
