These FAQs have been put together to provide a quick reference for some of the most common topics you might be interested in knowing about your community.
Do you want to find out about hosting a party in one of the common areas? The first steps in making an alteration to your home? Or perhaps you’d like some information about pets? Scroll through and click on one of the questions / links to get an answer.
Our top 10 questions are based on statistics taken from our Customer Contact Centre, so hopefully that’s the best place for you to start looking.
For urgent matters, please contact Community Security or call us on 800 EMAAR (36227). For non-urgent issues, the easiest way to tell us by emailing a picture along with your comments and the exact location (building/floor/street) to us at firstname.lastname@example.org
For accidents or claims, please contact Dubai Municipality on 800 900 or +971 4 221 5555.
There is a Defects Liability Period (DLP) of one year from the handover of the property. If your unit is within DLP, please contact email@example.com
As mentioned in the Notice of Violation itself, you are required to comply within the time frame specified and ensure that the issue is not repeated in the future.
You may also contact ECM on 800 EMAAR (36227) or email us at firstname.lastname@example.org for any clarification you might require.
The park and other common amenities can be used on a first come first serve basis. When using them, kindly ensure the following:
- The activity does not cause disturbance or hinder the usage of the area for other residents
- The area is to be used in a careful, considerate manner (with no damage to foliage and / or community assets)
- The area is to be left clean after use
- The resident is responsible for the actions of his guests within the community
- The Community Rules are adhered to
Should any complaints from residents be received and verified, security will request the activity to be stopped. Failure to comply will result in a Notice of Violation being issued.